Director of Park services/Guest Relations
The Living Desert Zoo & Gardens in Palm Desert, CA, is conducting a nationwide search to fill the key leadership role of Director of Park Services/Guest Relations. We are looking for an energetic and enthusiastic professional who values conservation education to initiate, lead and manage all aspects of guest services at The Living Desert including admissions, membership, public relations, marketing, special events and park attractions. Reporting directly to the President/CEO, The Director of Park Services/Guest Relations provides oversight to department managers to maximize quality, effectiveness and revenue for all programs and services.
The Director of Park Services/Guest Relations manages department employees, collaborates with other division heads and department managers, and supports the President/CEO. This position is one of eight senior managers on the Park leadership team. Come and be a part of a great organization that has been working to conserve desert plants and animals for 5 decades!
Important skills associated with this position include:
Project management for services and products in marketing, advertising and public relations to grow attendance
Evaluate pricing structure to optimize admissions, membership, per capita sales and special event participation to manage the best balance of revenue and value
Maximizes the use of point of sale and customer relations management technologies to improve guest services, strengthen market presence and expand sales and use of The Living Desert programs
Management of demographic and guest satisfaction research to maintain a current and accurate understanding of the audience.
Modern management and business practices
Excellent leadership and interpersonal relations
Excellent written and verbal communications, with outstanding public presentation skills
The ideal candidate will have experience in leading a team and exceeding expectations. Will be highly adaptable and willing to learn and operate Park-specific POS and CRM systems. The ideal candidate will have an undergraduate degree (or higher) with course work in communications, public relations and /or management, as well as a minimum of ten years applicable experience; experience may substitute for all or part of educational qualification. Must hold or obtain a valid California driver’s license and be insurable under The Living Desert’s automobile policy.
ABOUT THE LIVING DESERT: The Living Desert is a 49-year old conservation organization located in the heart of the Coachella Valley in Southern California. With the cities of Palm Springs, Rancho Mirage, Indian Wells, and Indio among those within the market area, The Living Desert is a major player in the resort, hospitality, and entertainment-driven economy. Having the mission of desert conservation through preservation, education and appreciation, the organization welcomes more than 460,000 visitors annually to the zoo and botanical gardens. The Living Desert operates with a budget of more than $13 million and is governed by a Board of Directors and accredited by the Association of Zoos and Aquariums. For more information visit www.livingdesert.org.
Please submit resume and three professional references to Terrie Terrell in Human Resources. Mail to The Living Desert, 47900 Portola Ave., Palm Desert, CA 92260 or submit electronically to email@example.com.