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The Living Desert Zoo and Gardens, Wonderfully Wild. The Living Desert Zoo and Gardens, Wonderfully Wild.

Guest Experience Center Manager

Classification: Salary, Exempt

Department: Park Services & Guest Relations

Reports To: Director of Park Services & Guest Relations

 

Summary/Overview:

The Guest Experience Center Manager position manages scheduling and real-time operations that facilitate the maximization of resources (human and automated) to achieve guest satisfaction, productivity, schedule adherence and economic goals.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies:

Education and Experience:

Supervisory Responsibility:

This position manages all team members of the department and is responsible for leadership, performance management and hiring of the team members within the department.

Work environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member is regularly required to talk or hear. The team member frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities and activities may change at any time with or without notice.

To apply for this position: Qualified applicants must send cover letter and resume to: Mark Miller, Director of Park Services & Guest Relations by email. mmiller@livingdesert.org